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Thank you for choosing to be part of our community at Best Wishes of Bishops Waltham (“we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us at the details provided at the end of this policy.

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This Privacy Policy applies to all information collected through our website www.thebestwishes.co.uk (the “Site”), and/or any related services, sales, marketing, or events offered by Best Wishes of Bishops Waltham. Please read this policy carefully to make informed decisions about sharing your personal information with us.

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1. Information We Collect / Information You Provide Directly

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We collect information that you voluntarily provide when you:

• Create an account or profile

• Place an order

• Subscribe to emails or newsletters

• Contact us with questions or feedback

 

This may include:

• Full name

• Email address

• Billing and delivery address

• Phone number

• Account username and password

• Other information you choose to provide (e.g., reviews, feedback)​

 

Information Collected Automatically

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When you visit our Site, we may automatically collect certain information, such as:

• IP address

• Browser and device type

• Pages visited and how you interact with the Site

• Date and time of visit

This information is collected using cookies and similar technologies for security, analytics, and performance improvements.

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Information from Other Sources

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We may receive data about you from third-party services such as analytics providers, marketing partners, or publicly available sources to improve our services and personalise your experience.

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2. How We Use Your Information

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We use the information we collect in the following ways:

• To provide and manage your account and orders

• To process and fulfil purchases

• To send transactional messages (e.g., order confirmations)

• To respond to your enquiries and provide customer support

• To send marketing communications (with your consent)

• To personalise your experience on our Site

• To analyse website usage and improve our services

• To detect and prevent fraud and security risks

 

We process your information on the basis of:

• Contractual necessity (to fulfil orders)

• Consent (for marketing communications)

• Legitimate interests (for analytics and Site improvement)

• Legal obligations where required by law

3. Sharing Your Information

We may share your personal data:

• With third-party service providers who help us run the Site (payment processors, delivery partners, IT services)

• With analytics and advertising partners

• When required by law or to protect our rights

• In connection with a business transfer or sale

 

We do not sell your personal information for marketing purposes to unaffiliated parties.

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4. Cookies and Tracking Technologies

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We use cookies and similar tracking technologies to:

• Ensure the Site functions properly

• Analyse usage and improve user experience

• Support personalised advertising (where permitted)

 

You can manage preferences or disable cookies through your browser settings, but note this may affect how the Site operates for you.

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5. Data Retention

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We retain your personal data only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy

• Comply with legal obligations

• Resolve disputes and enforce agreements

 

When data is no longer needed, we will securely delete or anonymise it.

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6. Data Security

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We implement reasonable technical and organisational measures to safeguard your information, but no system can guarantee complete security. Your use of the Site is done at your own risk.

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7. Children’s Privacy

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We do not knowingly collect personal information from children under 18. If we discover that we have collected such information without appropriate consent, we will take steps to delete it.

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8. Your Legal Rights

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Depending on applicable law, you may have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent where processing is based on consent

 

To exercise any of these rights, please contact us using the details below.

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9. Changes to This Policy

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We may update this Privacy Policy to reflect changes in law or our practices. Updated versions will be effective when posted on this Site with a revised date.

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10. Contact Us

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If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Best Wishes of Bishops Waltham
Email: karen@thebestwishes.co.uk
Postal Address: 5 Brook Court, Brook Street, Bishops Waltham, Southampton, SO21 1AX
Phone: 01489 892090